Technical Writer & Trainer

Description

This position develops designs, coordinates, and delivers procedures and training for new and existing technical applications across the organization.

Major Duties and Responsibilities

• Works across the organization to research, outline write, and edit content to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedures, technical specifications, and process documentation
• Determine technical training and procedural needs on current and future projects
• Attends Operations, IT Department and Learning and Development Department meetings to stay informed of technical changes and enhancements as needed
• Develops and delivers procedures and training for current and future systems as appropriate, or delegates delivery to the ideal candidate depending on subject matter, timeline, etc.
• Develops and follows universal design and structure standards for procedure and training materials (user guides, procedures, handouts, etc.) to ensure a consistent aesthetic
• Serves as a resource for managers and associates regarding questions, concerns, and enhancements to technical systems
• Serves as a resource for managers and associates regarding development of learning materials such as procedures, guides, activities, etc. to aid in associate development - within a project or in day-to-day business processes
• Helps ensure consistency of best practices regarding usage of all technical systems
• Assists in maintaining training databases and systems, including Learning & Development database and online learning applications
• Recommends changes to enhance training curriculum and varies instructional methods to improve effectiveness of programs

Other Duties

• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze's 5A culture - Ambassador, Achievement, Ambition, Ability and Attitude?
• Regular and predictable attendance
• Perform other duties as assigned to support effective department operation

Requirements

Experience/Education/Certifications/Licenses

• High School degree or equivalent
• Minimum 3 - 4 years of technical writing experience

Demonstrated Knowledge

• Ability to deliver presentations
• Organized, efficient and detail-oriented
• Ability to handle problem solving skills
• Strong project management skills
• Ability to handle multiple projects simultaneously
• Knowledge of Blaze key systems and applications, including DNA, SharePoint, Microsoft Teams, and CIC
• Knowledge of Microsoft Word, Excel, and PowerPoint
• Knowledge of BVS Learning Management system for training administration
• Knowledge of Adobe Connect, Teams, WebEx, and/or Zoom for remote training delivery

Communication Skills

Ability to develop and implement responses to members/staff to document and develop new and ongoing techniques to improve processes; written communications draw from expert information from the field whether as an individual contributor or manager. Excellent written and verbal communication skills with a keen eye for detail.

Physical Requirements

Ability to sit and stand; answer calls; operate computer; interact with internal staff and the public on the phone; travel to designated offices; lift up to 20 lbs.

We are committed to providing salary ranges for all open positions. Please note that the specific compensation for this role will be determined based on your experience, qualifications, location, and internal equity considerations.

The salary range for this position is: $30.35 - $45.53. This range reflects the base salary for this position. We have other benefits associated with this position which include: low-cost medical (as low as $20 a paycheck), dental insurance, vision insurance, quarterly bonuses, generous vacation and sick time hours, paid leave options, up to 6% 401k contribution, and tuition reimbursement.

Diversity creates a healthier atmosphere, and we encourage diverse applicant depth and breadth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.