Software Support Analyst - Specialist

University of Missouri-Saint Louis
parental leave, paid time off
United States, Missouri, St. Louis
Dec 02, 2024
Apply for Job Job ID 54142 Location St. Louis Full/Part Time Full-Time Add to Favorite Jobs Email this Job Hiring Department Academic IT Services Job Description Creation and Deployment of Apple systems/software utilizing JAMF for departmental and academic environments Utilize Bash/Python Scripting for JAMF bundle package creation and deployment Develop configuration policies, test and document findings, update and effectively communicate procedures Assist with software acquisition, license management, and analytics Provide technical support, including AV support, to campus faculty, staff and students in the academic labs, classrooms as well as departmental environments Troubleshoot and facilitate problem resolution involving software applications. May extend support to include operating systems, hardware, and ancillary devices Evaluate security updates and service packs for supported applications and perform necessary QCand certification for installation on all supported Mac clients Documentation development for internal and external use, including knowledge base content Provide training to team members as needed Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas. Shift 7:00am-4:00pm or 8:00am-5:00pm Minimum Qualifications A Bachelor's degree or an equivalent combination of education and experience and 2+ years work experience from which comparable knowledge and skills can be acquired is necessary. Preferred Qualifications Jamf Certification Bash Shell scripting knowledge In depth knowledge of Apple/Macintosh In depth knowledge of Microsoft Windows and Office Knowledge of Active Directory Sassafras KeyServer or license management experience Excellent communication skills (written and verbal) Excellent organizational skills Excellent customer service skills Must be very detail-oriented Anticipated Hiring Range 51,875.20-66,809.60 Application Materials Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date. Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs. Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu. Benefit Eligibility This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits. Values Commitment We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement. Equal Employment Opportunity The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146. To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.