ACH Coordinator

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members.
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
• Flexible Work Options: Potential work-from-home options after the introductory period.
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
• Tuition Reimbursement: Support for your ongoing education and career development.
• Commute/Parking Incentives: Financial incentives for your daily commute.
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

At State Department Federal Credit Union, our members are our number one priority. We strive to satisfy their financial needs by offering a variety of products and services at reasonable rates and delivering exceptional experiences while building lasting relationships.

We are currently seeking a full-time ACH Coordinator who will be responsible for processing incoming and outgoing ACH files, monitoring established ACH controls, resolving out of balance conditions, processing and acting on reclamations and tracer requests received from pay centers and researching and answering member and staff questions regarding ACH issues. Understanding of and experience with A2A and P2P processing and related services is highly desired. Accredited ACH Professional (AAP) or other payments certification preferred.

Essential Duties and Responsibilities:

• 3 - 5 years of experience in ACH and banking operations including demonstrated knowledge of ACH rules and regulations.
• 2 years of college with completed coursework in related field (accounting, business, etc.).
• Strong knowledge of related rules and regulations required, to include NACHA, Regulations CC and E and all other related industry guidance.
• Experience with Federal Payments, ACH processing to include returns, reversals, DNEs, SDA, reclamations, disputes and NOCs. Experience receiving and originating payments is required.
• Ability to read and interpret credit union policies and procedures and governing federal and state laws, rules and regulations.
• Ability to write procedures, reports and correspondence and to communicate clearly and concisely - verbally and in writing.
• Ability to analyze and interpret member account activity to assist other credit union employees with adjustment and research needs.
• Experience with Fedline, as well as with Microsoft Office products such as Word, Excel, Access and Outlook.
• Ability to make knowledgeable and independent decisions using sound judgment.
• Ability to meet multiple daily deadlines in a fast paced work environment.

Required Skills and Competencies

• Prepare and process ACH files from all channels, ensuring compliance with all applicable regulations, guidelines, and procedures.
• Recommend policy and procedural changes regarding ACH processing.
• Review ACH reports and conduct related research.
• Audit and balance posted work and make necessary corrections and/or adjustments within 24 hours.
• Maintain current and complete resources for ACH processing and keep up-to-date with industry changes.
• Assist credit union staff, members, originators and paying agencies with ACH-related inquiries and research requests.
• Complete production schedule daily.
• Process and act on reclamations and tracer requests received from pay centers.
• Resolve out of balance conditions with Accounting Department.
• Assist with the development, testing, and implementation of new ACH products and services.
• Participate in annual internal and external audits of payments systems.