Sr. Partner Program Manager, Build and Partner Experience

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Partner Program Manager for Build and Partner Experience is responsible for developing the Build program strategy and driving program initiatives to support partners delivering business outcomes at scale. They work alongside Partner Leaders, Partner Enablement, Marketing, Operations, Developer, Community, and Legal teams to deliver a world class experience for Build partners. This role will work with cross-functional teams to build out programs that incentivize Build partners. They will be responsible for delivering a unified partner experience ensuring high-quality results aligned to the overall partner program strategy.

This role requires working in a dynamic matrix organization, excellent interpersonal skills, with the ability to communicate to a wide range of collaborators (internally and externally) both orally and in writing. In addition, the program manager must be able to
drive conversations and decisions across many of our internal organizations such as
Developer, Marketing, Product Management, Community, Sales, and Operations.

This position is an individual contributor role reporting to Senior Director, Partner
Programs and Success.

Responsibility

• Own the design and implementation of Build benefit track focused on partners building with IAM and embedding Docusign
• Design a unified self-service build journey and experience that includes Docusign Partner Community and Docusign Developer
• Design the overall E2E partner experience that includes Partner Portal, Community, DS Developer, DSU and ACE (content management system)
• Build a communication plan to accelerate partner experience working with partner marketing and operations
• Define and lead program governance and develop solutions and initiatives to drive continued partner ecosystem growth, skills and partner productivity
• Establish metrics and KPIs to assess the success of Build track, ensuring alignment with overall partner program and manage investment
• Establish metrics for partner experience and engagement
• Work with key collaborators to drive the implementation of the program's benefits and overall partner experience
• Be responsible for the delivery and communication of program launches to partners, partners sales and direct sales teams including program collateral

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of prior work experience in ISV partner programs and alliance/channels roles within the SaaS industry
• Bachelor's degree in Business or a related field
• Experience working with partner portals, developer communities, or marketplace programs
• Experience designing Build partner programs with differentiated benefits
• Experience designing and delivering scalable ISV programs

Preferred

• MBA or equivalent
• Have launched SaaS ISV partner programs
• Understanding of Build partner needs and benefits they most value
• Strong analytical skills with a focus on measuring and improving ISV program performance
• Proven track record demonstrating initiative and ability to implement
• Ability to thrive in a fast-paced and evolving environment
• Exceptional communication, project management, and organizational skills
• Experience getting results in a cross-functional environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,300.00 - $190,650.00 base salary

Illinois and Colorado: $116,500.00 - $160,150.00 base salary

Washington and New York (including NYC metro area): $116,500.00 - $168,200.00 base salary

Washington DC: $122,300.00 - $168,200.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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