IT Technician 2

Apex Companies, LLC
tuition assistance, 401(k)
United States
12100 Ford Road (Show on map)
Dec 02, 2024
Are you highly motivated, hard-working, and seeking to join a growth-focused environmental consulting & engineering firm? Are you looking for a company that will invest in your development and grow your professional skills? If so, consider a career with Apex. Powered by record sales, extraordinary client retention, strategic acquisitions, and an entrepreneurial spirit, Apex Companies is one of the fastest growing environmental consulting and engineering firms in the US. We take pride in keeping our clients happy and have earned numerous awards for project excellence. We continue to grow, and we want you to grow with us. Your Responsibilities as an IT Technician: Take calls and handle tickets documenting problems, researching, and resolving Monitor systems for problems such as outages, server, internet, etc across the US Experience working within a helpdesk system Configure computer systems and communication equipment for deployment with hardware and software, not limited to Windows 10, Office 365, Adobe, VPN, AutoCAD, ESRI Set up, deactivate, and maintain employee and computer accounts Image systems for mass deployments Successfully troubleshoot and resolve moderate technical issues Configure and monitor health of servers and network in monitoring software Track equipment and assets Why you'll love working for us: Company-subsidized medical and dental. Company-paid life, short, and long-term disability. 401k match, tuition assistance, and more. Cross-training and the ability to work on a variety of projects. Performance-based bonuses or other incentives. Working with the best and brightest in the industry. 1,500+ employee national firm with 50+ locations across the US. What we're looking for: Minimum of GED or High School diploma Two years of college or trade school education in computer, networking, or computer security field 2to 6 years of industry experience Excellent customer service skills Must be able to thrive in a very fast paced environment while providing superb customer service Strong capability of working independently without supervision Proficient with MS Office suite or MS Office 365 Strong English oral and written communication skills Technical writing experience Providing solutions found within our help desk system such as documenting solutionsand/or resolutions (how tos, walk-throughs, what was found, etc) Moderate problem solving skills Positive, upbeat, can-do attitude Ability to multi-task Good safety record and understanding of safe work practices Apex Companies, LLC is an Affirmative Action/Equal Opportunity Employer. We believe in equality for all and celebrate the diversity and differences of our employees, customers, and communities. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Apex aims to make apexcos.com accessible to all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact Talent@apexcos.com or (301) 417-0200. Likewise, feel free to reach out to us if you would like to view or discuss Apex policy related to equal employment opportunity or have any related concerns. EO/AA/VEV/Disabled Employer TO ALL RECRUITMENT AGENCIES: Apex Companies does not accept unsolicited agency resumes. Please do not forward resumes for any of our job postings to our career's sites, or to any employees of Apex Companies or affiliates. Apex Companies is not responsible for any fees related to unsolicited resumes.