New

Client Relationship Specialist

Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Indiana, Indianapolis
Jan 10, 2025
Cox Automotive Mobility Fleet Services keeps your fleet moving. Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country. CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. CAMFS is currently hiring a Client Relationship Specialist to join our Client Relationship Support team to support the future growth of the Company. The (CAMFS) Client Relationship Specialist is responsible for assisting the Client Relationship Support Team to grow the business through excellent customer service, follow-up, and integrity. They will work with minimal supervision, focusing on our internal and external customers including our supervisors and management team. If you are looking for a new place to call home, we would love to talk to you! Job and Responsibilities: Daily inspections are being assigned and completed in a timely manner or documented as to why they were not completed. Follow up with the teams to assure that all follow up repairs are being completed timely. Work with teams and customer to assist with units being moved for access to inspect/repair. Work with teams and our customer to troubleshoot any issues that arise with a job/lot. Work with the REACH program to input the repairs each technician completed for the event so the event can be marked as repaired and completed. The process is currently undergoing testing to use the FSM SaleForce system Work with the call center team on 3rd party vendor requests, tires request, and towing. Work with our Cox shops as well as our '3P' shops to resolve any parts issues. Being cross trained to all positions of the department Knowledge of Microsoft Office Products Other systems within Cox like MobileFrame and SaleForce will be taught to you as well! Minimum Qualifications: * High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years' experience; or 7 years' experience in a related field. Preferred Qualifications: Proficient in Microsoft office including Excel, Word, Outlook, Teams, & PowerPoint Experience in heavy-duty/Diesel field highly preferred ERP Experience preferred. USD 26.06 - 39.13 per hour Compensation: Hourly base pay rate is $26.06 - $39.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.