Federal Work Study (FWS) Customer Service Specialist Welcome Center Receptionist

ECU Department of Student Involvement and Leadership is currently seeking several Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities listed below. Welcome Center Receptionist must work a minimum of 12 hours per week including weekend shifts. All receptionist work weekend shifts.

* Administrator: Complete all necessary paperwork and forms, maintain logs, and complete tasks as required. Attend scheduled shifts and know the staff manual protocols.
* Customer Service: Acknowledge and greeting students, staff, faculty, and University guests. Know campus resources and departmental functions to work with faculty, staff, students, and guest of the University to connect each to resources as appropriate. Assist with navigating through campus. Keep the Supervisor informed. Help create a welcoming environment.
* Clerical Aid: Be able to file records, maintain records, and logs. Answer telephone calls and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc.
* Cash Handling for Welcome Center receptionists: Be able to accurately count, receive, and give money related to transactions in the HSC Central Ticket Office ticketing system. Handle point of sale transactions and operate a cash register. Follow all established rules and procedures with regard to handling payment card information both in person and while processing mail and phone orders.
* Security: Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
* Team Member: Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all SIL employees.
* University Representative: Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent SIL and ECU positively.
As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS Learning Domains:
* Effective Communication
* Accountability/Integrity
* Professionalism
* Cash Handling
* Problem Solving/Effective Reasoning
* Initiative
* Conflict Resolution
* Teamwork
* Adaptability/Resiliency
* Organization/Planning
* Technical Skills

Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as with local, state, and federal laws. Additionally, candidates must possess a minimum cumulative GPA of a 2.00.

Please upload your cover letter, resume, list of 3 references and the FWS hiring authorization form

To be ELIGIBLE for FEDERAL WORK STUDY POSITIONS, students MUST QUALIFY and RECEIVE an AWARD from the ECU Financial Aid Office (Old Cafeteria Complex, 252-328-6610.)

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.