Computer Technician II

Title: Computer Technician II

Anticipated Start Date: January 2025

Department: Information Technology

Number of Positions: 1

Classification: 3m - on campus mobile

* Non-supervisory roles: three (3) current or former supervisors

* Personal references (friends, clergy, customers, relatives) are not considered acceptable references.

Position Summary: Provide support for installation, configuration, maintenance, and repair of all IT equipment such as but not limited to: Computers, Printers, Scanners, etc. and for related software. Consult and assist faculty and staff in determining appropriate hardware and software needs. Develop and maintain documentation for procedures, records, and inventory. Support computer lab environments to ensure our students gain the most benefit from our technology.

Essential Functions:

40% Installation configuration and maintenance of computer and networking hardware for the responsible departments, academic labs, academic offices and administrative offices.

25% Install, configure and maintain all computer software and hardware, create and maintain command procedures using appropriate procedures.

15% Assist and consult with technicians in other departments in replacing and upgrading software and hardware in computer labs, academic offices, and administrative offices.

10% Develop and maintain appropriate documentation including installation and maintenance procedures; maintain records such as software and hardware inventory, operation, and maintenance records.

5% Work with management and other technicians to ensure existing and future networked labs and remote branches are appropriately configured.

5% Consult with supervisor regarding administrative procedures and NTS department policy. Advise supervisor about potential conflicts of operational procedures and / or problems pertaining to technical issues in the assigned departments.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas: Keep college computers and peripherals in working, usable order. Provide advice to staff on software and hardware.

Job Requirements:

• High School Diploma or equivalent is required. A two-year degree in a technology field is preferred.
• Two years minimum of on the job related experience in computer hardware/software installation and maintenance is required.

Skills/Abilities:

• Ability to communicate effectively and establish and maintain effective interpersonal relationships with internal and external customers is required.
• Customer service, organizational and prioritization, and complex problem-solving skills are needed as well as a working knowledge of computer operating systems and hardware.
• Able to engage in the college's mission and values.

Part-time work experience is calculated at 50% credit of full-time work experience.

Complexity & Creativity: The business-sensitive nature of the specialized applications used in the business and executive offices require technical knowledge of methods to secure desktops and related network transactions as well as an understanding of the policies, procedures, and, state and federal regulations governing PCI compliance, PII information, and other sensitive information.

Magnitude of Impact: Immediate. If a problem cannot be resolved by the technician, a supervisor would be called upon to intervene.

Responsibility for Accuracy: Errors in hardware/software setup could greatly affect the availability of equipment to students as needed. Critical in all departments, but especially in the Testing Center that also services community users

Financial Impact:

Responsible to maintain accurate records for inventory control of all the computer/networking equipment in the departments. The computer technician is the first level defense against equipment theft and or misplacement.

As part of this job a technician must act as a consultant. We are asked by the academic departments to evaluate existing computer hardware/software and give a recommendation as to whether it would be better to upgrade existing equipment, or replace the equipment with new hardware/software. Many times the technician is tasked with researching specialized equipment, and to give a recommendation, on what would be considered the best price to purchase or replace computer software/hardware based on his knowledge.

The technician is tasked with keeping accurate maintenance records on computer software/hardware in order to make good judgments as to when it is most cost effective time to repair or replace equipment.

Judgement and Decisions: Decisions on when we need to do updates and when we can install new computers or software and also recommend software and hardware to faculty/staff

Nature of Contacts:

Daily interaction is necessary to resolve computer hardware/software problems and act as a consultant for researching and making recommendations concerning computer hardware/software and networking equipment. Occasionally discussion is necessary to resolve conflicts between faculty members concerning software configurations, and or equipment upgrades.

Daily contacts are made with other departments in the college that include, but not limited to the audio visual, facilities/building maintenance, IT systems manager, and Network Manager. On occasion a technician will be required to work with people in other departments within the college in the event there is no one available to from that department to respond to requests for assistance. A technician will be required to assist other technicians in other departments as needed as well. In this instance, all of the other technician's contacts will be utilized as well.

On a daily basis, a technician is required to contact hardware/software vendors to verify shipment, obtain license files, obtain documentation, troubleshoot technical issues, and resolve conflicts between the engineering department and outside vendors.

Physical Demands:

Lifting at least 25lbs. Computers, monitors, printers and pushing carts full of equipment.

Hazards:

There is a lot of exposure to lifting on a regular basis. Some printers and other equipment require more than one person to lift. A person doing this job will most definitely suffer some degradation of vision due long hours of staring at computer screens.

Full-time Employment Benefits:

• Insurance Options: Health, Dental, Vision, Life, Short/Long-term Disability, FSA/HSA
• Wellness Incentive Program, if enrolled in health plan
• Educational Assistance: Fee Waiver, Spouse/Dependent discounts, Audit/Non-Credit, Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS), 401k with $100 company match, 457, 403b
• Employee Discount program with over 900+ companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Work experience that is not listed on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College is an EEO/AA/Title VI/Title IX/Section 504/ADA employer

If you have any problems or questions please contact Human Resources at Pellissippi State Community College's Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on Apply located below or Apply Now in the upper right-hand corner.

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